# JND Virtual Helpdesk
> by JND eDiscovery

Canonical page: https://apphub.relativity.com/solutions/virtual-helpdesk
Marketplace: Relativity
Last updated: 2026-08-26
Logo: https://assets.partnerfleet.app/6x0jo38pq3oxxuhbsunm2pwnxt25

## At a glance
- Use Case: [Project Management](https://apphub.relativity.com/t/categories/project-management)
- Relativity Version Supported: RelativityOne, Relativity Server 2023, Relativity Server 2022, Relativity Server 2021
- Badge: RelativityOne

## Call to actions
- [Website](https://www.jndla.com/ediscovery)

## About
Project Management Tool with Live Chat and Support Ticketing SystemJND eDiscovery introduced Virtual Helpdesk in 2020 at the height of the global pandemic as legal tech and lit support professionals began working remotely in compliance with shelter-in-place mandates. Built to facilitate the collaborative problem-solving and solution-sharing that litigation support teams benefit from when working side-by-side, the Virtual Helpdesk app makes it easy for remote teams to access resources, live support and proven solutions.Users can navigate to Virtual Helpdesk from the left rail menu in Relativity (shown below) to access 1) Live Chat, 2) Screen Share, 3) Support Tickets, and 4) Resources.Use Virtual Helpdesk to:Live chat and video/screen share with JND’s Relativity-certified teach teamQueue, monitor and track queued support ticketsAccess Relativity user documentation, training videos and JND custom solutions

## Screenshots
- ![JND Virtual Helpdesk](https://assets.partnerfleet.app/eehtgsd1022ogqp4js1156uxe6et)