Verint Communications Analytics Review Player
As shown in the Media section below, auto-tagging surfaces Blind Spots & Unknown Unknowns, whether that be matters described more explicitly over the phone or not raised in written communications at all, resulting in robust additional keywords specifically for voice.
A private, proprietary, Generative AI narrative summarization of the recording is also provided.
Auto-Tag, Search Term Report and Generative AI narrative summaries provide insight without having to review entire recordings, and can enable some initially responsive items to be ruled out without any audio review.
User-variable timing split gaps between sections of transcribed text highlight:
- Transitions from background chatter to near-field conversations
- Changes of pace
- Confidence / decisiveness
- Uncertainty / sensitivity
Transcribed text is optionally separated by speaker for different voices, or by channel for any multi-channel recordings, reducing difficulties with understanding any over-talk.
Playback auto-scrolls through successive timestamped sections of transcribed text, with optional karaoke-style highlighting of spoken words.
The Verint Communications Analytics Player, with its auto-tag summary and auto-scrolling separated transcription, can be downloaded as a
standalone HTML player.
A
Web Video Text Track VTT file, based on the split gap time setting, can be produced directly from within the player, whether from within Relativity or the downloaded HTML player.
Verint Communications Analytics & Relativity AI
Any and all of the following can be made available to downstream AI processes:
- Multilingual Extracted Text with redactions applied
- Key Words enhanced from the Intelligent Voice Tags
- Private Generative AI Narrative Summarization specifically for voice
- Validated sub-second media file durations
- Number of gaps in the conversation of a specified time across a recording
Verint Communications Analytics Pricing
The only cost from Verint is for the prior speech to text processing and indexing. Review & analysis capabilities are then available at no additional charge.
Reach out to us with any questions you may have, or to arrange a walk through or to discuss next steps.